Welcome to the Guest Experience Department!

To assist you with information that is specific to this Department, please read this letter in its entirety.

Volunteer Dress Code

Volunteers are expected to follow these guidelines:


  • Must be Black, Blue, or Khaki in color
  • No Jeans, Capri, or Cargo pants
  • Must not have rips, tears, or cargo pockets


  • Must be Black, Blue, or Khaki in color
  • Cannot be more than two (2) inches above the knee
  • Must not have rips, tears, or cargo pockets


  • Must be a white polo shirt with no logo, emblem, or message
  • Can be an HE&R wardrobe issued uniform shirt


  • Sneakers that cover the whole foot 
  • Shoes cannot be high heels, clogs, or open-toed 
  • White or black socks must be worn at all times


  • If your hair touches your collar, it must be pulled back in a ponytail
  • Volunteers may wear their own hats provided they are HE&R company hats or plain in color with no social or political messages or symbols


  • Rings: One ring per hand (wedding sets count as one ring); no thumb rings
  • Bracelets: only one; no rubber, hemp, leather, or cord bracelets

Shifts Announcements

  • Available upcoming shifts will be announced via Email news. So, make sure you are registered as a volunteer with Gemma's Angels! 
  • Shifts are assigned on a first come first served basis. Once scheduled, the Volunteer Coordinator will receive confirmation via email or phone call from the Scheduling Office. We will in turn notify you via text, email or phone call.

Cancelling Shifts

Guest Experience Department Cancellations - There may be times when the Guest Experience Department must cancel volunteer block shifts due to inclement weather or changes in staffing needs. If it is determined that a volunteer block shift must be cancelled, you will be contacted via phone as soon as the decision is made. We will try our best to provide ample notice in the case of a cancellation.

No Shows – If a Volunteer Organization accumulates an abnormal number of no shows or does not actively call in individual Volunteer cancellations, the Organization can be banned for the duration of their 2018/2019 Agreement. So, folks, PLEASE try your best to let us know well ahead of time that you need to cancel.


When volunteering at Hersheypark, please park in the Hersheypark employee parking lot and proceed to the Check In Desk located inside and behind Lobby 1 of the Historic Hersheypark Arena.

Checking In for Volunteer Shifts

Volunteers should arrive 30 minutes early and should report to the Check In Desk.  They will receive their Temporary Pass at Check in.  The volunteers will be signed in by Labor and Scheduling personnel. If this is the volunteer’s first shift within our Department this season, they will also be required to complete a Volunteer Release and Waiver Agreement.

During the Check In process, each Volunteer should receive a Temporary pass that will get them inside the gates of Hersheypark.

Check Out from Volunteer Shifts

At the close of each shift, Volunteers must report to the supervisor for their location for release.  The volunteer then should return back to the Check In Desk behind Lobby 1 of the Historic 

Hersheypark Arena where they will receive their voucher in exchange for their Temporary Pass.

Double Shifts

If a Volunteer is working two back to back shifts, he/she must follow all the steps outlined under Check Out from Volunteer Shifts at the close of his/her first shift. He/she may take a break until the start of his/her second shift then report back to the Check In location and follow the steps outlined under Checking In for Volunteer Shifts.

Volunteers may not consume or purchase any item of food within the Hersheypark gates, GIANT Center, or HP Stadium. Volunteers are required to break only in the designated employee area at the Coaster Café or the picnic tables behind the Front Gate.

If you have any questions, please contact Gemma's Angels at 717 298 0150 extension 5

Thank you for your participation in our Department’s Volunteer Program!


The Guest Experience Department